This free TeleSummit brings together the top people in their fields to
help you kick-start your business. It is the perfect conference if you
are just launching a business or need to jump-start an existing
business.
IF you are a Small Business Owner or Solo-
Entrepreneur this class is for YOU.
6 Powerful Lessons that Every Small Business
Needs to Know to
Keep Clients Coming Back!!!
These Six Lessons will teach you What YOU Really Need to do
to have optimum customer care, to Bring in New customers and
Keep the Clients and Customers You Have - Coming Back!
Entrepreneur this class is for YOU.
6 Powerful Lessons that Every Small Business
Needs to Know to
Keep Clients Coming Back!!!
These Six Lessons will teach you What YOU Really Need to do
to have optimum customer care, to Bring in New customers and
Keep the Clients and Customers You Have - Coming Back!
My name is Heidi McCarthy, THE Customer Retention Expert and President of Toughest Customer. During this series I will be sharing with you my vast years
of experience so you can keep clients coming back .
of experience so you can keep clients coming back .
It is much more cost effective to Keep Customers Coming Back than it is to find newThat is just one reason why I created this class!
ones. In fact, it costs about five times as much to attract a new customers as it
costs to keep an old one. (From The White House Office of Consumer Affairs, 2007).
Some of what you will learn is:
• Learn how to listen, respond to and differentiate between someone
who is being aggressive and someone who is just being assertive.
• What to look for and ‘tweak’ so that your website is more customer
friendly.
• Gain more repeat and referral business.
• Understanding the customer care requirements of communicating via
email.
• Tips to integrate Social Media into your Customer Care plan.
• Discover the ‘must do’s’ for working from home.
• What Service really is. A hint – it’s not a call center or someone standing
behind a desk with a “customer service” sign hanging above it.
• About the different social styles that make up the human family and how to recognize the different characteristics and how best to respond to each of them.
------------------------------------------------------------------------------------------------------------
"I would like to take the opportunity to highly recommend Heidi McCarthy
as a speaker and workshop facilitator. Her workshops are informative and
stimulating. She also sprinkles them with humor and stories that make them
refreshing and fun… Heidi receives some of the consistently highest marks of
any of our instructors on the student evaluation forms. I feel confident that
Heidi can have an impact on those people that participate in one of her
workshops or that utilize her consulting services…”
Lissa Reynolds, Program Director - Classes Unlimited
------------------------------------------------------------------------------------------------------------
NEW DATES and TIMES!!!
Classes start at 1:00 PDT / 4:00 EDT
on Tuesdays and Thursdays:
November 9, 11, 16, 18, 30 and December 2
each session is about one hour.
Classes start at 1:00 PDT / 4:00 EDT
on Tuesdays and Thursdays:
November 9, 11, 16, 18, 30 and December 2
each session is about one hour.
This series could easily cost
set the cost at only $277.
This price includes the MP3 recording of each class, plus handouts for each class.
However, as an Early Bird Special, if you
register by November 8,
you will receive a $30 discount.
So the price is
ADD TO CART
If you would prefer a 3 pay option - scroll to the bottom of the page.
It is there!!!
It is there!!!
------------------------------------------------------------------------------------------------------------------------------
“…Comments following Heidi’s presentations include the following: good tips,------------------------------------------------------------------------------------------------------------------------------
material and knowledge”; Heidi was excellent, the workshop was great;
and “always inspirational”…
Pamela R Beauer, Community Services Coordinator – College of the Canyons
The classes will be chock full of content! Each session will include the following:
Session One: Overview of Customer Service
1. What is good Customer Service?Session Two: Understanding People
2. Why bother about Customer Service?
3. Methods to implement Customer Service principles.
4. It’s not what you say but how you say it…
1. Why it is important to understand people – walk a mile In my shoes.Session Three: Making Your Website Customer Friendly
2. The Four Social Styles
3. Recognizing and differentiating between Assertive, Aggressive and Passive behavior 4. Roll playing to practice what we've learned
1. Always keep in mind the speed with which pages loadSession Four: Everything you thought you knew about Email – but you don’t
2. Making it EASY for people to find what they are looking for
3. Make yourself available and easy to find
4. FAQ’s a good tool, but…
5. Creating surveys – be sure to ask the right questions
1. Did you respond to that email?Session Five: Utilizing Social Media as a Customer Care Channel and some thoughts
2. What was left unsaid?
3. It’s not what you say but how you say it!
4. Email tools
5. Email signatures
6. Email courtesy
on Working from Home
1. IF you are venturing into Social Media…Session Six: BONUS Discussion on Customer Service for the Holidays AND
2. What you say will be remembered.
3. Basic guidelines for using Social Media in business
4. Businesses plusses of utilizing Social Media
5. Making sure that you run your business like a "real" business.
Mastermind Discussion within the group
This class may run longer than one hour - it will be up to you!
-----------------------------------------------------------------------------------------------------------------------------
"Wonderful tips!! I can't wait to get home to put them into practice."
"Heidi made a potentially complicated topic very interesting."
Anonymous students - Classes Unlimited
-----------------------------------------------------------------------------------------------------------------------------
PLUS some incredible FREE Bonuses
just for registering for the class.
just for registering for the class.
Bonus #1 This Is available only to the first 5 people who register for the class.
A 30 minute, one-on-one customer service focused business development call with me, Heidi McCarthy, THE Customer Service Specialist. This call can be scheduled any time after you sign-up for the class through 2 weeks after the class concludes. This bonus alone is worth $277.
------------------------------------------------------------------------------------------
Bonus #2 Comes from Katrina (Kat) Sawa, The JumpStart Your Biz Coach:
Ready to Find Out What You REALLY Need to do to Attract Clients
and Make Money Now?
and Make Money Now?
So how do you do it? How do you continuously attract and find new clients, build the business that excites you and make more money … all at the same time?
Entrepreneurs get distracted with so many ideas and options that you either do nothing or you do too many things at once but none of them very well.
This presentation will teach you ONLY what you need to know NOW to start attracting clients and making money.
• My simple 3-step system start-up biz owners need who don’t know where to start, what to do or how to get it all done.All this in an easy to download MP3!
• What technology and marketing you MUST invest in and what you can wait to do until you get up and running.
------------------------------------------------------------------------------------------
Bonus #3: Something Special I am sharing with everyone who registers for the class! MP3's of interviews with 3 of the top Business Leaders in today's economy.
From Your Vision Board to Reality: Getting The RIGHT Things Done to Move
Your Business Forward, with Sandra Martini
• Peak Performance Period – including a technique to learn just when our peak performance period is and how to maximize it!
• Know that it is never “all done” – Organizational tools that go beyond the "to do list".
• Put the Client second. This is such an antithesis of all that we are taught, but it is so important for our proficiency (and sanity)!
----------------------
Speak Up, Cash In: How to Use Public Speaking as a Marketing Strategy,
with Arvee Robinson
• The 3 BIGGEST mistakes most business owners make when trying to give public presentations and how to instantly look like a seasoned speaking professional by avoiding these goof-ups!
• Little known secrets the pros won't tell you about how to control your nervousness.
• What specifically you must do during your presentations in order to generate leads and clients.
----------------------
Forget the Hype…Get Started with Social Media the Right Way!,
with Mirna Bard
• The two most important things that need to be done before taking the social media plunge.
• Find out what questions need to be thought about before taking the big dive.
• Eliminate time-wasters and reduce social media overwhelm.
------------------------------------------------------------------------------------------
Special Bonus #4: From Hazel Palache, The Entrepreneur's Results Strategist:
Six Minutes to a Six Figure Income ™
Unlock Your Mind for Success
Unlock Your Mind for Success
Listen to the six MP3’s for just six minutes a day, set goals, take action and you will find yourself feeling more confident, powerful and energized as well as becoming a magnet for attracting all the success you want in life. Even listening to one or two daily will make a difference. Each CD contains all the nuggets you need to help you to create change on an unconscious level
-----------------------------------------------------------------------------------------
Heidi, I’m Ready to register! Sign me Up, I really want to learn how to keep clients coming back.
This 6 session class could easily cost
At the end of the course you will also receive the MP3 recording of each session, plus handouts for each class.
Remember, as an Early Bird Special, everyone who registers before November 8 will receive a $30 discount. So the price is$277only $247!!
ADD TO CART
I also want to make this as easy as possible for you -
so I am offering an
easy 3-pay option of $91.00 each.
The payments will be spaced 21 days apart.
To take advantage of this option - click below.