This free TeleSummit brings together the top people in their fields to help you kick-start your business. It is the perfect conference if you are just launching a business or need to jump-start an existing business.

Attention all Entrepreneurs and Small Business Owners!

If You’ve Ever Wondered How to Keep Clients Coming Back –
You are in the Right Place

Join this Free, 2-Part Class with Heidi McCarthy,
THE Customer Service Strategist

Where she will share
Tips, Tricks and Tools for Entrepreneurs and Small Business Owners

There is so much information to share, that this is now a 2 call series!!!
These dynamic live calls include a
Q & A session at the end of each call.

Learn how you can keep clients and customers coming back
over and over again!

Heidi’s passion for Customer Service is the underlying premise for everything she does. Whether working as a waitress, in the corporate world, or as the General Manager of a high-end technical training company, she always strived to give the best Customer Care possible.

She’s also been a life-long, aware consumer, seeing all too frequently where businesses from the largest to the smallest solo-entrepreneur ignore what the customer or client really wants or needs. Frequently these businesses are completely unaware of how their policies and behaviors impact the people they are trying to serve.

In Part One of the FREE jam-packed series Heidi will be sharing:

•    Why we care that customers and clients keep coming back

•    Why it is important to think like your customer?

•    Be on alert for those assumptions we make

•    Keeping the communication lines open and clear both in person and electronically.

In Part Two of the FREE series Heidi will be discussing:

•    Why it is important to appreciate our customers.

•    Why our Attitude is soooo important to Keeping 'Em Coming Back!

•    The importance of a small business / solo-entrepreneur to think like a "real" business.

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"…Comments following Heidi's presentations include the following: "good tips, material and knowledge", "Heidi was excellent, the workshop was great", and "always inspirational"…

Pamela R. Beauer, Community Services Coordinator - College of the Canyons

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I'm ready to up-level my business - Sign Me Up!!!

You only need to register once for both calls.

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... presented a custom designed customer service seminar for my employees and myself ... It was very helpful. My employees had their good behaviors reinforced, we learned new techniques in dealing with unhappy customers, got to role play and discuss amongst ourselves how to add value to our customers’ experience. It was very constructive and helpful. I would certainly recommend Heidi to anyone who wishes to learn more about how to grow their business through quality customer service.”

- Richard Ach, Owner, All Star Laundromat

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This call is for you if…………………………………

•    Customers and clients come in and out of your business as if you had a revolving door.

•    You provide exemplary products or services – yet something seems to be missing from the customer satisfaction “mix”.

•    Want to learn to better understand your clients, so that you can serve them better

•    Get a jump-start on communicating with customers electronically

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"I would like to highly recommend Heidi McCarthy as a speaker and workshop facilitator. Her workshops are informative and stimulating. She also sprinkles them with humor and stories that make them refreshing and fun. "The students really enjoy her presentation. Heidi receives some of the consistently highest marks of any of our instructors on the student evaluation forms.

Lissa Reynolds, Program Director - Classes Unlimited

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So….

Are you ready to hear How to Keep Clients Coming Back?

Tips, Tricks and Tools for Entrepreneurs and Small Business Owners

Call Number 1:
Thursday, October 21
4:00 PDT / 7:00 EDT

Call Number 2:
Thursday, October 28
4:00 PDT / 7:00 EDT

Calls will be recorded and available for replay in case you can't make the live call.

Yes, Heidi, I am ready to move my business up a notch. Sign me up NOW!

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