This free TeleSummit brings together the top people in their fields to help you kick-start your business. It is the perfect conference if you are just launching a business or need to jump-start an existing business.

Toughest Customer is proud to offer a variety of services to
best fit your needs. The services we offer are:

•    Customized Customer Service Training – onsite or online
•    Customer Service Consulting
•    Complementary Strategizing Call
•    Tips and Tricks offered through Social Media
•    Speaking at Your Event

Customized Customer Service Training:

Toughest Customer is happy to work with you and your staff in person, at your place of business. The one-on-one contact brings a more personal and immediate response from the participants.

However, sometimes it is more practical to do a group coaching via a Tele-Seminar Series. Public Tele-Seminars are offered throughout the year. However, a private, customized Tele-Seminar series can be developed for your company.

Customized Customer Service Consulting:

The consulting service that Toughest Customer offers is geared to working specifically with Management. There is a principal, “as above, so below”. In business the management team is the “above”. If management isn’t customer focused, then it is not realistic to expect the employees to be customer centric in their approach to their jobs.

Complementary Strategizing Call:

If you are ready to take the next step to creating wonderful customer service so you can move forward and make even more money, contact us at info@toughestcustomer.com to schedule a totally FREE no strings attached TLC business strategizing call and please put “Business Phone Call” in the subject so you get high priority.

My intention is to be of service to you in the highest possible way.

This one session alone is guaranteed to give you tools and answers to start blasting your customer service to a higher level of productivity immediately.

"I would like to take the opportunity to highly recommend Heidi McCarthy as a speaker and workshop facilitator. Her workshops are informative and stimulating. She also sprinkles them with humor and stories that make them refreshing and fun…

“I feel confident that Heidi can have an impact on those people that participate in one of her workshops or that utilize her consulting services. The skills she shares are an invaluable tool in our constantly changing business environment."

Lissa Reynolds, Program Director - Classes Unlimited

Tips and Tricks:

Tips, tricks, thoughts and short answers to questions are posted every Monday, Wednesday and Friday on Toughest Customer’s Social Media sites.

•    Monday’s topic will be on Customer Service.
•    Wednesday’s topic will be on Doing Business Electronically.
•    Friday’s topic will be quotes, useful websites, or answers to questions that have come in – that can be answered in a Tweet.

You can follow Toughest Customer at these locations:

Facebook:
http://www.facebook.com/pages/Toughest-Customer/236678037531

Twitter:
http://www.twitter.com/toughcustomer

LinkedIn:
http://www.linkedin.com/in/ToughestCustomer

Speaking at Your Event:

Heidi McCarthy is an accomplished public speaker who incorporates humor into her educational talks. She can speak on many aspects of Customer Service, including but not limited to:

•    What makes up good Customer Service
•    How to avoid the pitfalls of doing business Electronically.
•    Walk a mile in my shoes – Understanding Your Business from your Customer’s Perspective.

Please check out the Speaker's Page for more information.

The Benefits You and Your Company will receive:

•    We teach everyone in your organization to think of the customer first, which translates to improved customer satisfaction.
•    Creating enhanced customer retention.
•    And increased referrals
•    Your employees have a higher level of motivation and morale.
•    Your business expands, grows and gets more visibility.

Fees for Professional Services:

Fees for Professional Services are based on the project. Please contact us for a Strategizing Call and discussion of fees.