This free TeleSummit brings together the top people in their fields to
help you kick-start your business. It is the perfect conference if you
are just launching a business or need to jump-start an existing
business.
Need a Speaker for Your Next Business
Meeting,
Association Event or Workshop?
Book Heidi to Speak at Your Next Event
Association Event or Workshop?
Book Heidi to Speak at Your Next Event
Heidi McCarthy is the founder of Toughest Customer, which grew out of her passion for focused and customized Customer Retention. Whether working as a waitress, in the corporate world, or as the General Manager of a high-end technical training company, she has striven to give the best Customer Service possible, developing Customer Retention tools along the way.
The flip side of this, of course, is that she sees Customer Service and Retention as a dying art. From observing the demise of Customer Service, Toughest Customer was born. Its purpose is to teach, coach and consult with small and medium businesses and the individuals that work in them to put the Service back into Customer Service so that our clients Keep Coming Back!
Heidi brings a lifetime of experience on both sides of the Customer Service equation to her teaching.
Presentations, Workshops and Keynotes
Heidi’s high energy, interactive presentations and speaking engagements are filled with simple strategies and business building tips to help any business person (no matter the size of the business) to see where the Service is missing from their Customer Retention strategy.
Heidi is an expert in teaching people to see that Customer Retention extends beyond the customer service desk. She shows us how to look at our business through the eyes of our customers.
Her topics can be customized to suit your industry. She weaves real life stories and her own vast personal life and business experiences into a memorable and action oriented presentation. Your audience will have fun while learning workable strategies they can put into action immediately. The tips and tools Heidi teaches continue far beyond the event itself.
Invite Heidi to Speak at Your Event by sending an email to info@ToughestCustomer.com
"I would like to take the opportunity to highly recommend Heidi McCarthy as a speaker and workshop facilitator. Her workshops are informative and stimulating. She also sprinkles them with humor and stories that make them refreshing and fun."
Lissa Reynolds, Program Director - Classes Unlimited
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Click on the links below to
download the file:
Topic Sheet
Biography of Heidi McCarthy
Photos of Heidi McCarthy
Speaker Inquiry Form
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Quick look at some Topics:
- It Was Good Enough for Dad
- What Does That Email Really Say?
- Does Your Customer Need a Teddy Bear?
"…Comments following Heidi's presentations include the following: "good tips, material and knowledge", "Heidi was excellent, the workshop was great", and "always inspirational…"
Pamela R. Beauer, Community Services Coordinator - College of the Canyons